Frequently Asked Questions (FAQ)

Below are answers to the questions our customers ask most often. If you can’t find what you need, our support team is happy to help.


Shipping & Delivery

Where do you ship?

We currently ship exclusively to addresses within the United States. We do not offer international shipping at this time.

How long does delivery take?

  • Orders are usually processed within 1–2 business days
  • Estimated delivery time: 6–7 business days
  • Estimated total delivery time: 7–9 business days

Delivery times may occasionally vary due to courier delays, holidays, or other external factors.

Do you offer free shipping?

Yes! We currently offer free standard shipping on all US orders. No minimum order required.

How can I track my order?

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information where available. Please note that tracking updates may take up to 24–48 hours to become active after dispatch.

What happens if my parcel is delayed?

Occasional delays may occur due to courier services or external factors. If your order has not arrived within the expected timeframe, please contact our support team and we will investigate the issue promptly.


Payments

What payment methods do you accept?

We accept a wide range of secure payment methods, including:

  • Visa
  • Mastercard
  • American Express
  • Discover
  • Diners Club
  • Apple Pay
  • Google Pay
  • PayPal
  • Shop Pay
  • Shop Pay Installments
  • Amazon Pay

Is my payment information secure?

Yes. All payments are processed securely through trusted payment providers using encrypted checkout technology. Babylino does not store full payment card details.


Orders & Cancellations

Can I cancel or modify my order?

Orders may be cancelled or modified before dispatch. If your order has already been processed or shipped, changes may no longer be possible. Please contact us immediately if you need assistance.

What should I do if my order arrives damaged?

If your item arrives damaged, faulty, or incorrect, please contact us as soon as possible with the following:

  • Your order number
  • Photos of the item
  • Photos of the packaging
  • A brief description of the issue

Our support team will review the issue and provide an appropriate solution.

Returns & Refunds

Can I return my order?

Yes. We offer a 30-day return policy for eligible items. Returned products must be unused and in their original condition. Please review our Return & Refund Policy for full details.

How do I request a return or refund?

To request a return or refund, please contact our customer support team before sending any item back. We will provide return instructions and further guidance where applicable.


Products

Are your products suitable for all ages?

Our toy collection includes products for a wide range of ages, from babies and toddlers to older children. Each product listing includes the recommended age range – please check the product description carefully before purchasing to ensure suitability for your child.

Do your products come assembled?

Assembly requirements may vary depending on the product. Please check the product description carefully for specific assembly information where applicable.


Contact Us

Still have questions? Our friendly customer support team is here to help!

  • Email: support@babylino.com
  • Phone: +1 (808) 979-4086
  • Address: 1621 Ala Wai Blvd 306, Honolulu, HI 96815, United States
  • Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT-10:00) Hawaii-Aleutian (Honolulu)

 

  • Live Chat: Available on-site